How do you want to enhance your skills?

Make conflict resolution part of a healthy work environment. Practice skills for pre-empting potential conflicts and deescalating existing ones in a fair and considerate manner. Smooth the path to productivity, and keep teams on track working towards a common goal.

Practice effective persuasion tactics under a variety of situations. Build trust with your audience, communicate clearly to strengthen your message, and appeal to people’s emotional and intellectual sides. Exercise constructive influence throughout the organization.