"I have never found a course like this available for dentists and their team members. It is unique and informative. The course exceeds all expectations and delivers material and, most importantly, effective tools to improve all aspects of dental practice management. It covers everything they don’t teach at dental school but is so important in creating a successful dental practice and a delightful career."
What you will learn
Business strategy
- Identify your goals and evaluate business challenges and opportunities
- Understand industry trends as they affect dentistry and your practice
- Consider numerous ways to reduce your costs
- Appreciate all the pros and cons of new technology
Accounting/finance
- Assess your own practice, and identify and measure Key Performance Indicators
- Determine what your practice is worth
- Interpret your Financial Statements to uncover hidden costs
- Evaluate cost structures and cash flow
Leading people
- Broaden your understanding of effective leadership
- Build a culture that reflects your strategy and values
- Design an effective performance management and reward system
- Address one-on-one challenges; lead others to lead themselves
Operations
- Identify what drives efficiency in your practice
- Streamline your service operations
- Understand cost drivers in your service
- Design your operations to meet your strategy
Services marketing
- Understand what drives patient behaviour and how patients evaluate your practice
- Identify problem areas in service delivery that frustrate both patients and staff
- Implement techniques to measure patient perceptions and satisfaction
- Improve service delivery to increase patient satisfaction and staff morale
Special features
In addition to formal instructional sessions, the program includes prominent guest speakers on topics such as personal wealth management, investment strategies and other areas critical to personal and professional success.
Modules
| Module | Delivery style | Dates |
|---|---|---|
| Module 1 | Online real-time | October 24 - 26, 2025 |
| Module 2 | Online real-time | November 28 - 30, 2025 |
| Module 3 | Online real-time | January 9 - 11, 2026 |
| Price | $6,950 |
Price & cancellation policy
The price for the complete program is $6,950. Additional participants registering from the same office will receive a 15% discount. Substitutions are welcome. If you cannot attend, substitutions are permitted any time up to and including the first day of the program.
Questions?
Please connect with Certificate in Dental Practice Management team
Your instructors
Dr. Jim Armstrong
Jim is the CEO of Aarm Dental Group. He is an MBA trained dentist through 2 MBA programs 12 years apart; and a past president of the BCDA. Jim serves as an editorial consultant for the JCDA and a CDA media expert on dental management issues. Jim chairs the Economics Committee for the BCDA which produces the fee guide for the BCDA. His research and writing interests are in the areas of service marketing, finance, and strategy/policy as it pertains to the dental profession.
Dr. Anthony Boardman
Anthony is the Van Dusen Professor of Business Administration at the UBC Sauder School of Business. His interests include strategic analysis and implementation and the effects of ownership on performance. He teaches strategic analysis to business executives internationally, and serves as a consultant to organizations on strategic and economic issues.
Dr. Mahesh Nagarajan
Mahesh is the Senior Associate Dean for Research and Professor in the Operations Division at the UBC Sauder School of Business, where he holds the Alumni Chair professorship in Stochastic optimization.. He teaches supply chain management, applied game theory and inventory management in the MBA core, and has consulted for organizations such as Mattel and Boeing, as well as companies in healthcare and retail.
Scott Sinclair
Scott is a faculty member at the UBC Sauder School of Business. He has been actively involved in professional accounting education for more than 30 years. He was the principal author for the CA School of Business in Western Canada between 2000 and 2010, and has won multiple awards for teaching excellence. He has also worked for Coopers & Lybrand Chartered Accounts, serving small business and mining clients.
Dr. Timothy Silk
Tim teaches brand management, new product development and consumer behaviour at the UBC Sauder School of Business. A leading expert in pricing and promotion-related consumer behaviour, he helps major international organizations to identify strategic market opportunities for new products. He has also helped shape consumer-friendly public policies for government agencies. Formerly he was a marketing manager for a soft-drink company and an advertising account executive.
Amy Stanley
Amy Stanley, a full-time lecturer in the Organizational Behaviour and Human Resources Division at UBC Sauder School of Business, brings her extensive expertise to Professional Growth, focusing on essential business skills, performance management, and leadership development.
With over 20 years of experience in HR, Amy’s executive coaching is deeply rooted in her career journey. Infusing her teaching with humility, humour and realism, she believes that preparing professionals to navigate the challenges and opportunities of the workplace is key to their success.