Communication

Make conflict resolution part of a healthy work environment. Practice skills for pre-empting potential conflicts and deescalating existing ones in a fair and considerate manner. Smooth the path to productivity, and keep teams on track working towards a common goal.

Learn flexible, on‑your‑feet techniques that you can integrate directly into your managerial toolkit.

Practice strategies and skills for negotiating under a variety of situations: competitive, collaborative, complex and online. Find ways to change adversaries into partners. Build power to become a proficient, principled and persuasive negotiator.

Practice effective persuasion tactics under a variety of situations. Build trust with your audience, communicate clearly to strengthen your message, and appeal to people’s emotional and intellectual sides. Exercise constructive influence throughout the organization.

Craft clear, easy-to-follow messages that will captivate your audience and motivate them to act on your ask. Project confidence even in high-pressure situations. Deliver compelling presentations that elevate your presence as a polished and memorable leader whom others want to follow.

This course provides skills that anyone with limited authority can use to communicate with competence, confidence and credibility. Deliver messages with assertiveness and tact. Enhance your power be heard, build your influence, and engage people at all levels.

This two-day in-person course is designed for multilingual professionals who want to refine their communication approach in a way that feels genuinely their own.

This one-day in-person program is designed for professionals who want to communicate more effectively in a way that feels genuinely your own.