Communication

Practice effective persuasion tactics under a variety of situations. Build trust with your audience, communicate clearly to strengthen your message, and appeal to people’s emotional and intellectual sides. Exercise constructive influence throughout the organization.

Practice strategies and skills for negotiating under a variety of situations: competitive, collaborative, complex and online. Find ways to change adversaries into partners. Build power to become a proficient, principled and persuasive negotiator.

Make conflict resolution part of a healthy work environment. Practice skills for pre-empting potential conflicts and deescalating existing ones in a fair and considerate manner. Smooth the path to productivity, and keep teams on track working towards a common goal.

Learn flexible, on‑your‑feet techniques that you can integrate directly into your managerial toolkit.

Craft clear, easy-to-follow messages that will captivate your audience and motivate them to act on your ask. Project confidence even in high-pressure situations. Deliver compelling presentations that elevate your presence as a polished and memorable leader whom others want to follow.