Conflict Management Strategies
info_mark_grey In-person
$2,390 + tax (5%)
Course Start Date
-
Mar 3 - 4, 2026
IZ810 W26 A -
Jun 2 - 3, 2026
IZ810 S26 A -
Sep 16 - 17, 2026
IZ810 F26 A -
Mar 2 - 3, 2027
IZ810 W27 A
2 days
2 days
TBA
2 days
2 days
Conflict Management Strategies
Make conflict resolution part of a healthy work environment
Differences between people in the workplace are inevitable. Left unresolved, they can drain the productive energies of individuals, teams and even entire organizations. But conflict is not inherently corrosive. It can be part of a healthy work environment provided it is constructively addressed and skillfully managed.
This course empowers current and aspiring leaders to navigate and resolve conflicts effectively. Gain key insights on the drivers of workplace conflict. Assess your personal approach to conflict, and adapt your conflict response style to multiple interpersonal scenarios. Practice skills for deescalating existing problems and pre-empting potential ones. Communicate to build understanding and rapport. Keep teams on track working towards a common goal. Forge better relationships at work, and in life.
The conflict resolution, communication and problem-solving capabilities you’ll learn here will prove indispensable to the health and productivity of your organization. It’s a skillset that every leader or future leader needs to have!
Note: this course focuses on the individual dynamics of conflict resolution, including conflicts between managers and workers and between co-workers. It does not cover legal or contractual conflicts (e.g. collective bargaining) or broader societal conflicts like aboriginal land claims.
Enhance your conflict resolution skills
- Improve your awareness and analysis of both implicit and explicit conflicts
- Increase your capacity to address conflict and associated problems
Elevate employee engagement
- Unravel problems between people before they become entrenched
- Listen and respond with empathy to defuse employee frustration
- Promote trust by communicating in a fair and considerate way
Boost operational efficiency
- Reduce lost time and costs related to conflict and miscommunication
- Remove interpersonal roadblocks to productivity
- Ensure better clarity and cooperation between individuals, teams and departments
Stand out as a capable business leader
- Find solutions where others can only see problems
- Smooth the way towards a healthy and productive workplace
- Magnify your organization’s ability to grow and succeed
Impact to your organization, team or business:
- Spend less time dealing with conflicts that take time and money away from organizational resources
- Propel positive momentum on projects by resolving slowdowns due to human dynamics and poor communication
- Improve employee experience and morale, thereby bolstering talent retention
- Enhance organizational competencies in change management
- Reduce or eliminate disconnects between different departments, divisions or individuals within the organization
Sources and Types of Conflict
- What is conflict and why does it occur?
- Why it propagates and how to stop it
- Insights from brain science and psychology that help to resolve conflict
Alternative Ways of Responding to Conflict
- How do you tend to respond?
- How do others respond differently?
- Insights and benefits of alternative approaches
Managing Conflict Resolution
- Defining positions and interests
- Framing and defining conflicts
- Developing an effective roadmap for conflict resolution
- Facilitating the conflict management process
Communication Skills in Conflict Resolution
- Obstacles to communication
- Shifting from confrontational to collaborative language
- Listening, empathy and understanding
- Learning how to ask the right questions
Making Conflict Outcomes Positive
- Understanding the power of motivations
- Avoiding or deescalating emotional responses
- Effectively managing difficult conversations
Profile
Trevor Sones
Contact us
Evan Lloyd
Client Development Specialist, Professional GrowthWhat other professionals think
The instructor provided an engaging atmosphere where we learned the key concepts of conflict management and had opportunities to try out those strategies with our colleagues. It was directly applicable to the workplace and I have already successfully used some of the strategies I learned.
I think everyone should take this course. Conflict is everywhere, both personal and professional, and this course is so helpful for gaining skills to tackle challenging conversations. Really happy that I attended!
I found this course very interesting. Trevor was a fantastic and engaging instructor, and hearing his examples drawn from "real world" mediation experience makes him that much more credible.