Conflict Management Strategies
info_mark_grey In-person
$2,390
Course Start Date
2 days
In person at Robson Square:
- 8:30am-4:30pm (PT)
Conflict Management Strategies
Make conflict resolution part of a healthy work environment
This course empowers current and aspiring leaders to navigate and resolve conflicts effectively. Gain key insights on the drivers of workplace conflict. Assess your personal approach to conflict, and adapt your conflict response style to multiple interpersonal scenarios. Practice skills for deescalating existing problems and pre-empting potential ones. Communicate to build understanding and rapport. Keep teams on track working towards a common goal. Forge better relationships at work, and in life. The conflict resolution, communication and problem-solving capabilities you’ll learn here will prove indispensable to the health and productivity of your organization. It’s a skillset that every leader or future leader needs to have!
Note: this course focuses on the individual dynamics of conflict resolution, including conflicts between managers and workers and between co-workers. It does not cover legal or contractual conflicts (e.g. collective bargaining) or broader societal conflicts like aboriginal land claims.
- Grow skills and confidence to tackle workplace conflicts and the problems they create
- Unravel problems between people before they become entrenched
- Reduce the likelihood of becoming embroiled in a conflict yourself
- Manage frustration, resentment and difficult conversations
- Promote trust by communicating with empathy
- Remove interpersonal roadblocks to collaboration and productivity
Impact on your organization, team or business:
- Spend less time dealing with conflicts that take time and money away from organizational resources
- Propel positive momentum on projects by resolving slowdowns due to human dynamics and poor communication
- Improve employee experience and morale, thereby bolstering talent retention
- Enhance organizational competencies in change management
- Reduce or eliminate disconnects between different departments, divisions or individuals within the organization
Sources and Types of Conflict
- What is conflict and why does it occur?
- Why it propagates and how to stop it
- Insights from brain science and psychology that help to resolve conflict
Alternative Ways of Responding to Conflict
- How do you tend to respond?
- How do others respond differently?
- Insights and benefits of alternative approaches
Managing Conflict Resolution
- Defining positions and interests
- Framing and defining conflicts
- Developing an effective roadmap for conflict resolution
- Facilitating the conflict management process
Communication Skills in Conflict Resolution
- Obstacles to communication
- Shifting from confrontational to collaborative language
- Listening, empathy and understanding
- Learning how to ask the right questions
Making Conflict Outcomes Positive
- Understanding the power of motivations
- Avoiding or deescalating emotional responses
- Effectively managing difficult conversations
Profile
Trevor Sones
Contact us
Evan Lloyd
Client Development Specialist, Professional GrowthWhat other professionals think
The instructor provided an engaging atmosphere where we learned the key concepts of conflict management and had opportunities to try out those strategies with our colleagues. It was directly applicable to the workplace and I have already successfully used some of the strategies I learned.
I think everyone should take this course. Conflict is everywhere, both personal and professional, and this course is so helpful for gaining skills to tackle challenging conversations. Really happy that I attended!
I found this course very interesting. Trevor was a fantastic and engaging instructor, and hearing his examples drawn from "real world" mediation experience makes him that much more credible.