Communicating without Authority
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$2,390 + tax (5%)
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Communicating without Authority
Convey impactful messages, even when you are not in charge
As a busy professional, you may have many roles: office manager, service provider, project or technical specialist, meeting planner and efficiency expert. As a result you might spend much of your time interacting with others you do not have authority over—your boss, senior leaders, peers, customers, vendors and members of the public.
This course provides best practices for communicating verbally or in writing when you have limited authority over your audience. Learn techniques for creating and conveying both routine and sensitive messages virtually or in person. Deliver messages with assertiveness and tact, especially in high-stress situations. Become more agile in your communication choices. Use communication to promote understanding and respect. Enhance your power to engage people at all levels with confidence, credibility and impact, despite your lack of authority.
Engage your audience
- Appeal to their key motivations
- Frame your message for peak interest
Respond with confidence
- Answer questions non-defensively
- Be clear, concise and focused
Build influence
- Believe in yourself as a powerful professional
- Practice persuasion techniques for continuous improvement
Communicate with credibility
- Know your key purpose and main message
- Balance assertiveness with tact
Foster great relationships
- Practice active listening
- Focus on mutual interests for “win-win” results
Impact to your organization, team or business:
- Reduce “silo” thinking and promote individual and team collaboration to achieve performance goals
- Strengthen buy-in and commitment for team projects
- Increase individual accountability for messaging
- Improve customer service and corporate reputation
- Maximize productivity by enabling a smooth flow of ideas and information throughout all organizational levels
- Foster a positive work culture through great communication
Communicating Upwards
- What motivates people with more authority to say “yes”
- Identifying self-defeating obstacles
- Planning strategically for a conversation, and creating messages with impact
- Tips and techniques for engaging people with authority
Communicating Laterally
- Key challenges when communicating to people with equal authority
- Balancing assertiveness with tact
- Strategies and tactics for communicating authentically with impact
Communicating to Inform
- Determining what is and is not relevant
- Planning and organizing concise informative messages
- Delivering the message with clarity and sway
Communicating to Persuade
- Using your personal power to influence others
- Giving your message greater persuasion appeal
- Preparing and delivering persuasive messages that garner buy-in and commitment
Profile
Dr. Gail Levitt
Contact us
Evan Lloyd
Client Development Specialist, Professional GrowthWhat other professionals think
The engaging instructor provides guidance in tools and techniques you likely haven't used before to encourage more successful communication with people you do not have authority over.