Leadership Excellence for Administrative Professionals
info_mark_grey In-person
$2,390 + tax (5%)
Course Start Date
-
Mar 12 - 13, 2026
IW830 W26 A -
Jun 16 - 17, 2026
IW830 S26 A -
Aug 20 - 21, 2026
IW830 S26 B -
Dec 7 - 8, 2026
IW830 W26 B
2 days
2 days
2 days
2 days
Leadership Excellence for Administrative Professionals
Be the go-to resource for the people you work with
Administrative professionals are indispensable resources that organizations rely on to keep things running smoothly. But administrative excellence involves much more than just checking tasks off a to-do list. It requires taking a leadership mindset to bring the executive big picture to life. It also requires critical thinking, creative solutioning, and self-reliant decision-making skills.
Designed specifically for administrative professionals, this course develops key administration management competencies for achieving outstanding results. Learn to communicate with diplomacy and credibility. Juggle your workload with greater ease. Think systematically about problems and adopt a leadership mindset to get people on common ground. Practice decision-making techniques to identify the optimal course of action. Earn respect as an administrative professional, and become an effective resource for peak performance in your organization.
Showcase yourself as an influential leader
- Take the initiative as a key business partner for the people you support
- Proactively determine the priority of work
Devise creative solutions
- Think logically and apply multiple types of problem-solving approaches
- Make better decisions based on leadership priorities
Communicate with fluency
- Hold effective dialogues with people at all levels
- Win buy-in for your ideas
- Get great results with people, even when you are not in charge
Manage upwards with power
- Adopt a strategic big-picture mindset
- Strengthen relationships with your boss and senior leaders
Impact to your organization, team or business:
- Maximize productivity by empowering key members of the organizational family
- Prioritize work in alignment with organizational objectives
- Sharpen critical thinking and creative problem-solving capacities at every level
- Enhance communication for a better flow of ideas and information throughout the company
Leadership Excellence Mindset and Your Role
- Identifying and prioritizing personal and organizational objectives
- Thinking and communicating more proactively with an executive frame of mind
Managing Performance Proactively
- Identifying root causes and underlying issues from an organizational perspective
- Key factors in improved decision making
- Applying decision-making skills to workload prioritization
Communication Fluency
- Presenting updates and solutions confidently
- Imparting your ideas for administrative improvements
Creative Solutions
- Applying critical thinking tools for improved problem/opportunity analysis and decision making
- Using mind-mapping and force field analysis to uncover and explore creative solutions
Leading Up
- Developing an organizational mindset to improve your relationships with your boss and upper management
- Communicating upwards with confidence
Taking Action
- Creating a personal plan to put your learning into action
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Evan Lloyd
Client Development Specialist, Professional GrowthWhat other professionals think
This course helped give me the confidence to excel in my role. I would recommend it to any administrative professional looking to improve their skills.
An excellent course, if you are looking to advance your communication and administrative skills to be a more productive and influential asset to your workplace.