Communication and Emotional Intelligence for Managers
info_mark_grey In-person
$2,390 + tax (5%)
Course Start Date
2 days
2 days
2 days
Communication and Emotional Intelligence for Managers
Leading self, leading others
As a manager, your role is to help others succeed. This involves open, two-way communication: knowing how to listen properly, to understand, to support and encourage, and to provide constructive feedback. The way to become a better leader is to be honest in your own self-reflection, to seek feedback about your style, and to choose to improve your Emotional Intelligence (EQ).
This course is designed for managers who wish to enhance their careers by sharpening their leadership impact. In an engaging learning environment, you will deepen your understanding of how to be an effective leader and communicator from the inside out. The course's unique “leading self” focus will encourage you to reflect on why you communicate the way you do, and to make commitments to enrich your approach.
- Uncover and define your own leadership and communication style
- Understand how your actions and words affect others
- Open communication channels through empathy and active listening
- Recognize what motivates others and communicate to them according to their needs
- Inspire people by appealing to their values
- Deliver helpful and supportive feedback, and seek feedback for oneself
Building Self-Awareness
- Leveraging your strengths and improving weaknesses
- Accepting and responding to feedback from others
- Developing a commitment to honest self-discovery regarding your impact on those around us
- Pledging to display your personal core values
Emotional Self-Regulation
- Humility and mindfulness
- Curbing emotional and verbal impulses in challenging situations
- Leveraging evidence-based preventions and interventions to remain calm and professional under stress
The Communication Process
- Understanding individual communication differences
- Choosing the appropriate communication channel
- Crafting content to match the receiver
Motivating Yourself and Others
- What makes people tick, and how to get the best out of them
- Developing and exhibiting the types of power that elicit commitment
Giving and Receiving Effective Feedback
- The characteristics and building blocks of feedback
- Tips for delivering the message so it lands well
Developing and Communicating Empathy
- Putting best practices into action
- Discerning between a true empathy moment and other workplace scenarios
Profile
Tracey Gurton
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Evan Lloyd
Client Development Specialist, Professional GrowthWhat other professionals think
This course has tremendous value for managers working with diverse teams and individuals. It provides a great chance to expand your managerial toolkit and grow yourself so you can foster a high-performing team and organization.
The course had a great outline and relevant material. The instructor did an amazing job teaching and keeping the class interesting.