• Uncover and define your own leadership and communication style
• Understand how your actions and words affect others
• Open communication channels through empathy and active listening
• Recognize what motivates others and communicate to them according to their needs
• Inspire people by appealing to their values
• Deliver helpful and supportive feedback, and seek feedback for oneself

Impact on your organization, team or business:

• Promote higher employee engagement, motivation and retention through empathy, value-based messaging and leadership support
• Enable improved decision making from feedback-rich environments and self-aware leadership
• Enhance communication and collaboration through active listening and emotional regulation
• Accelerate performance improvements with more effective coaching and feedback 
• Foster trust through stronger alignment with core values and ethical leadership

Building Self-Awareness

• Leveraging your strengths and improving weaknesses
• Accepting and responding to feedback from others
• Developing a commitment to honest self-discovery regarding your impact on those around us
• Pledging to display your personal core values

Emotional Self-Regulation

• Humility and mindfulness
• Curbing emotional and verbal impulses in challenging situations
• Leveraging evidence-based preventions and interventions to remain calm and professional under stress

The Communication Process

• Understanding individual communication differences
• Choosing the appropriate communication channel
• Crafting content to match the receiver

Motivating Yourself and Others

• What makes people tick, and how to get the best out of them
• Developing and exhibiting the types of power that elicit commitment

Giving and Receiving Effective Feedback

• The characteristics and building blocks of feedback
• Tips for delivering the message so it lands well

Developing and Communicating Empathy 

• Putting best practices into action
• Discerning between a true empathy moment and other workplace scenarios