How do you want to enhance your skills?

This course provides skills that anyone with limited authority can use to communicate with competence, confidence and credibility. Deliver messages with assertiveness and tact. Enhance your power be heard, build your influence, and engage people at all levels.

Make conflict resolution part of a healthy work environment. Practice skills for pre-empting potential conflicts and deescalating existing ones in a fair and considerate manner. Smooth the path to productivity, and keep teams on track working towards a common goal.

Practice effective persuasion tactics under a variety of situations. Build trust with your audience, communicate clearly to strengthen your message, and appeal to people’s emotional and intellectual sides. Exercise constructive influence throughout the organization.

Practice strategies and skills for negotiating under a variety of situations: competitive, collaborative, complex and online. Find ways to change adversaries into partners. Build power to become a proficient, principled and persuasive negotiator.

Learn techniques of improvisation and integrate them into your managerial skill set. Face uncertainty with equanimity, make well-calibrated decisions on the fly, and develop a confident “ready for anything” mindset that enables you to adapt instantly to change.