How do you want to enhance your skills?

Explore organizational change from a human perspective. See how change impacts people and what leadership behaviours are needed to manage it. Sustain momentum for change, while applying a disciplined approach to communicate clearly and facilitate the transition process.

This course develops key administration management competencies with a specific focus on leadership thinking, communication, creative problem solving and decision making. Self-manage the way you think and respond, and improve your relationship with others.

Improve operational efficiencies, delivery speed, costs and quality by learning the fundamental principles of Lean Six Sigma. Apply time-tested techniques for enhancing products, services and process excellence. Prepare to step up to the Green Belt certification program.

Learn a transformative framework for adapting effectively to disruption and for activating the potential in people. Practice collaborative methods for designing innovative solutions that deliver on strategic goals and ensure organizational impact.

Practice effective persuasion tactics under a variety of situations. Build trust with your audience, communicate clearly to strengthen your message, and appeal to people’s emotional and intellectual sides. Exercise constructive influence throughout the organization.

Investigate practical ways to bring the full power of your authentic self to your leadership role. Stand out as “being real” by connecting with your true purpose and passion. Forge genuine relationships that inspire people to go above and beyond.

This course looks at the total project management process: from initiating to closing, with a special emphasis on project planning. It also describes scope, time, cost, quality, risk, resources and stakeholders, plus the human factors that play an important role in every project.

Feeling overwhelmed by tasks and deadlines? Use project management techniques to plan and manage your project workloads with less stress and better results. Direct your time, energy, and resources wisely. Communicate and work effectively with others.

Practice techniques for making better strategic decisions in the face of complexity and uncertainty. Identify the most critical strategic dimensions on which to ground your decisions. Evaluate your options, predict consequences, and select your best next move.

Develop skills to think beyond the present and prepare for multiple possible futures. Evaluate how potential changes could impact your core business. Engage a forward-looking mindset to foster innovation and seize opportunities in the face of change and uncertainty.

Practice strategies and skills for negotiating under a variety of situations: competitive, collaborative, complex and online. Find ways to change adversaries into partners. Build power to become a proficient, principled and persuasive negotiator.

This course integrates strategic thinking, planning and execution into a fully aligned game plan. Convert strategic vision into real-world actions that create long-term value. Pinpoint where you need to go, and develop doable options for getting there.

Learn techniques of improvisation and integrate them into your managerial skill set. Face uncertainty with equanimity, make well-calibrated decisions on the fly, and develop a confident “ready for anything” mindset that enables you to adapt instantly to change.