Practical tools for delivery.

• Learn how to create and use key deliverables in the change process, including the Change Management Plan, Measurement Plan, and Sustainment Plan.

Focus on resistance and adoption.

• Build confidence in identifying likely sources of resistance and selecting techniques to address them effectively.

Measurement that matters.

• Become familiar with adoption measurement tools and techniques that help you monitor progress and evaluate whether the change is taking hold.

Applied implementation guidance.

• Develop a stronger understanding of how to execute a Change Plan, support the organization through rollout, and explain the handover process once the initiative is complete.

Complete the change cycle.

• Learn how to wrap up a change management initiative through evaluation, lessons learned, ownership transfer, and formal closure.

Impact on your organization, team or business:

When employees complete Change Management Implementing and Evaluating, your organization gains professionals who are equipped to:

• Improve implementation discipline by translating strategy into clear, actionable plans and deliverables.
• Strengthen adoption by proactively identifying resistance, tracking progress, and adjusting support where needed.
• Increase accountability through practical measurement approaches that help teams evaluate outcomes against objectives.
• Support longer-term results by sustaining change after rollout and handing over ownership effectively.

Change Management Implementing and Evaluating is structured across four progressive modules, each module building on the last. You will engage with practical tools, applied activities, and implementation-focused content designed to help you move from planning to execution, sustainment, and closure.

Module 1

From Strategy to Plan

• Creating key plans that support implementation, measurement, and sustainment.
• Measuring adoption and evaluating progress.
• Understanding the full wrap-up process for a change initiative.

Module 2

Developing the Change Management Plan

• Building the Change Management Plan using the strategy developed earlier.
• Executing activities that support the transition.
• Incorporating adoption metrics to monitor progress and adjust as needed.

Module 3

Executing and Sustaining the Change

• Supporting the organization through implementation.
• Using metrics to assess adoption and sustain momentum.
• Reinforcing the change to support longer-term outcomes.

Module 4

Closing the Change and Handing it Over

• Evaluating outcomes against objectives.
• Applying a lessons-learned methodology.
• Transferring ownership of the change initiative.

Curriculum may be subject to change.