Operations

The pace of change in today's organizations demands a more responsive approach to business analysis. This course explores what it means to practice business analysis in an agile environment, how to work effectively with agile software development teams, respond to shifting priorities and evolving requirements, and deliver what customers need, when they need it. You'll explore the connections between agile methodologies and BA practice, and develop the adaptability to thrive in fast-moving, iterative delivery contexts.

Explore the lean and agile principles underlying iterative and incremental delivery. Discover how Scrum and Kanban differ from traditional project management, and determine which framework is right for your context. Topics include: Making the case for Agile: values, principles, and business drivers. Empirical process control and flow-based delivery. Scrum roles, ceremonies, and artifacts. Kanban: visualizing workflow and managing work in progress. Choosing the right framework for your environment.

As a Product Manager, Project Manager, or Business Analyst, learn how to work with an Agile team to deliver what your customers want, when they want it. Topics include: Creating a product vision, roadmap, and prioritized backlog. Writing effective user stories using the INVEST criteria. Agile estimation techniques including Planning Poker and affinity estimation. Building and managing a release plan. Tracking delivery empirically and communicating progress to stakeholders.

Our award-winning certificate program, taught by experienced professionals and aligned with industry standards, is designed to provide you with the core skills, knowledge, tools, and techniques of a business analyst and take your career to the next level.

Start here. This course provides an accessible and thorough introduction to the business analysis profession, what business analysts do, how the role fits within organizations, and the techniques and processes used to analyze needs and develop solutions. You'll apply core BA concepts, learn how to engage stakeholders, document requirements, and build your first business process models. This course also includes a PDF of both the BABOK® Guide and the Agile Extension to the BABOK® Guide, which will serve as key reference resources throughout the program.

Technical skills only go so far. This course develops the leadership and interpersonal capabilities that make business analysts truly effective, helping you deliver more value by working more skillfully with the people around you. You'll examine different leadership styles and how to apply them, explore how to build high-performing teams, and develop the skills to work confidently across agile, waterfall, and hybrid project environments, as well as in product development contexts.

Organizations that can't adapt don't survive. This course equips you to help yours stay competitive by developing your skills in business analysis planning, risk identification, and performance improvement. You'll learn to assess the current state of an organization, identify gaps and risks, and develop plans to address them, responding to rapid change with structured analytical thinking and practical recommendations.

Requirements are the foundation of every successful solution, and getting them right is harder than it looks. This course focuses on the knowledge and skills needed to gather, analyze, verify, and trace requirements effectively, whether your organization is improving a business process or implementing new technology. You'll learn how to apply best practices and tools to develop well-documented, actionable requirements, and how to recommend solutions that address specific business challenges.

Move from understanding the BA role to actively practicing one of its most critical skills: elicitation. This course teaches you how to gather data from a range of information sources, evaluate documentation, and apply a diverse set of techniques to draw out requirements from stakeholders, and even when those requirements are ambiguous or contested. You'll develop the analytical judgment to know which elicitation approach fits the situation, and how to turn what you gather into clear strategic analysis.

Taught by the only Certified Enterprise Coach (CEC) and Certified Scrum Coach (CSC) in Canada, this intensive live online workshop provides a deep, interactive introduction to Scrum and Agile principles. Satisfactory completion is the first step toward the CSM credential awarded by Scrum Alliance.

As organizations adopt digital-first strategies, there is increasing demand for professionals skilled in managing and monetizing digital content.