How do you want to enhance your skills?

This course provides skills that anyone with limited authority can use to communicate with competence, confidence and credibility. Deliver messages with assertiveness and tact. Enhance your power be heard, build your influence, and engage people at all levels.

Make conflict resolution part of a healthy work environment. Practice skills for pre-empting potential conflicts and deescalating existing ones in a fair and considerate manner. Smooth the path to productivity, and keep teams on track working towards a common goal.

Explore best practices for developing and maintaining effective business relationships. Identify your partners and manage their expectations. Create a plan to continuously influence and engage them. Win their buy-in, and nurture the partnership to build the future together.

This course describes the current Canadian landscape in employment law, with additional glances at human rights law and workers’ compensation. Minimize the risk of disputes and disruption, as you learn best practices for managing the employment relationship.

This course arms you with a powerful set of strategies and skills for managing the issues faced by frontline leaders. Communicate between all organizational levels, ensuring that objectives get heard, tasks get acted on, and everyone receives the support they need.

Designed for emerging managers, this program develops fundamental skills for managerial excellence. Build competencies in motivation, communication, coaching, team leadership, performance management, decision making, influence, and other key areas.

Build purposeful high-performance teams and lead them to their greatest potential. Gain a toolbox of skills for amplifying team talent and accelerating productivity. Take action to enhance the way the team functions. Establish mutual trust and respect, while moving the team forward.

Explore organizational change from a human perspective. See how change impacts people and what leadership behaviours are needed to manage it. Sustain momentum for change, while applying a disciplined approach to communicate clearly and facilitate the transition process.

This course develops key administration management competencies with a specific focus on leadership thinking, communication, creative problem solving and decision making. Self-manage the way you think and respond, and improve your relationship with others.

Learn a transformative framework for adapting effectively to disruption and for activating the potential in people. Practice collaborative methods for designing innovative solutions that deliver on strategic goals and ensure organizational impact.

Practice effective persuasion tactics under a variety of situations. Build trust with your audience, communicate clearly to strengthen your message, and appeal to people’s emotional and intellectual sides. Exercise constructive influence throughout the organization.

Investigate practical ways to bring the full power of your authentic self to your leadership role. Stand out as “being real” by connecting with your true purpose and passion. Forge genuine relationships that inspire people to go above and beyond.

Feeling overwhelmed by tasks and deadlines? Use project management techniques to plan and manage your project workloads with less stress and better results. Direct your time, energy, and resources wisely. Communicate and work effectively with others.

Practice techniques for making better strategic decisions in the face of complexity and uncertainty. Identify the most critical strategic dimensions on which to ground your decisions. Evaluate your options, predict consequences, and select your best next move.

This course integrates strategic thinking, planning and execution into a fully aligned game plan. Convert strategic vision into real-world actions that create long-term value. Pinpoint where you need to go, and develop doable options for getting there.